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Case Studies

Non-Profit

Citrix Server Thin Client Solution

Industry: Non-Profit

Client Size: 100 Users
Headquarters: North Haven, Connecticut
Locations: 6
Project Tasks/Requirements:

A non-profit organization from central Connecticut contacted Client Server Technology to meet and discuss the possibilities of installing a Citrix (Server-based) Network for its headquarters and remote locations throughout the state. Although Citrix has been an excellent solution for several of CST's clients, each networking environment is unique, where each organization needs to look at the attributes and advantages of implementing Citrix and weigh how these benefits will translate to leveraging (justifying) such an IT investment. During this meeting, CST's Senior Citrix Engineer discovered more about the client's operations and how they were currently utilizing their LAN and stripped down version of a WAN (PC Anywhere). Key factors and issues that were discussed included:

  1. Networking the remote locations to one, centralized sever.
  2. Aging desktop computers that were requiring a lot of fixing and replacing.
  3. End-User support that required support staff resources both locally and off-site.
  4. Anti-Virus concerns that didn't have a fixed system in place to control user updates.
  5. Limited IT staff where logistics and response for end user questions was difficult.
  6. Control.

For those not familiar with Citrix, this client was an ideal candidate to look much deeper at what Citrix had to offer their growing network operations. In a nutshell, Citrix is a server-based network solution that takes advantage of one machine; typically a very powerful server, that houses data, runs applications, facilitates communications and controls all users at one consolidated location. From remote host connectivity to providing user support, the 'PC' is effectively removed form th e users' desks and replaced with a display or dumb terminal, where all of the processing and information gets sent to and from once machine; the server.

With a limited technical staff, aging computers and a growing need for remote office access to the main headquarters information, it was quickly discovered that Citrix provided this client with a solution that was not only scalable to accommodate future growth, but filled many of their holes and eliminated thousands of dollars a month in maintenance and support costs due to end user questions, downtime and repair costs. Additionally, Citrix afforded this client a complete solution addressing and solving both Anti-Virus and Back-Up/Storage concerns. Since Citrix is the only machine that processes and stores data, instead of having to make sure all end users were backing up their work and updating the latest Anti-Virus strains, the Network Administrator had effectively killed many birds with one stone. By taking control of the entire network operations from one point of contact, her job essentially became centralized and the variables such as depending on the end users were eliminated.

After CST's successful Citrix implementation and project closure, a post-monitoring contract was put into place that allowed CST to setup remote alarm parameters to ensure seamless operations. For example, instead of coming into work one Monday to see a server has run out of hard disk/storage capacity, controls were setup to alert CST's engineer when the server's disk became 80% full, where he could contact her weeks in advance and request she order and install another drive so this could be avoided. This remote monitoring also assists the client in forecasting and creating a firm IT budget.

With consideration to support, outsourcing, repair and productivity costs, CST determined this client's ROTI (Return on Technology Investment) was eight months where they have not only paid for this solution by plugging IT cost holes, but are saving IT dollars with their new infrastructure.

 





case studies