Desktop & Peripheral Standardization & Migration Deployment
- Server Migration/Deployment
- Workstation Standardization
- Inventory Control
- Project Management
- Help Desk/End User Support
- Full Support Documentation
A major medical corporation in Connecticut that manages two hospitals, medical facilities and several laboratories and doctor affiliates throughout the state contracted CST to perform the migration and standardization for over 1500 users on their network. In conjunction with their current IT staff, CST was contracted to implement a strategy that would streamline production, coordinate with several departments and work seamlessly with their day-to-day tasks.
After implementing a Project Manager with Server/Desktop rollout coordination experience, CST assembled a deployment team that consisted of two low-level network administrators and three personal computer engineers who had strong desktop and troubleshooting experience. Due to the geographic locations and peak time operations, a command center called the image lab was set for the staging of all desktops and notebook computers. With several departments and multiple software packages, hard drive images were created to not only standardize the environment, but also limit variables for end user error. Weekly meetings were held with MIS and department heads to discuss status, progress, quality control, end-user support, and coordinate deployment times, where CST scheduled evening and after hours migrations to minimize downtime and bandwidth constraints while maximizing productivity. In addition to developing and executing these work stages, creating and updating a new inventory database on all the machines that were imaged was paramount for future help desk and asset control.
Upon completion, full NT Migration documentation from CST's project team was provided. Included in the documentation were image processes, cost analysis, time line figures, FAQ's from end user questions, and departmental layouts to outline their new environment and how to maintain it. This documentation brought Client Server Technology project closure as well as a solid foundation for our client's understanding of their new IT operations. Today, Client Server Technology is contracted by this client to provide additional desktop, server and communications projects and support.